Day and Domiciliary Care
Bright Opportunities Enabling Service Ltd was registered with Care Quality Commission (CQC) on the 24th August 2018 and was developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This aims to ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes.
The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.
This is a summary of the report produced by CQC following an initial inspection in October 2019:
The service met the characteristics of GOOD in all areas.
The provider arrangements for people’s care helped to ensure their safety and protection from avoidable harm, abuse or an acquired health infection.
Staff were safely recruited and deployed to provide people’s care.
People were supported to take their medicines safely, when they should.
The provider acted to ensure people’s safety when things went wrong at the service and to prevent any further re-occurrence.
People received effective, consistent and informed care that met with their needs and choices.
Staff were trained and supported to provide people’s care.
Staff supported people to maintain and improve their health, through effective communication and information sharing with relevant external health professionals when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, in line with the law and guidance.
People received care from kind, caring and compassionate staff; who treated people with respect and ensured their dignity, equality, rights and best interests.
Staff had good relationships with people and their representatives and knew what was important to people for their care.
People were informed, involved and supported to understand and make ongoing decisions about their care as far as possible.
People received timely, individualised care, tailored to their individual needs and wishes.
Care was provided in a way that helped to optimise people’s choice, independence, autonomy and inclusion.
Complaints and concerns were effectively accounted for and used to improve people’s care quality experience when needed.
Arrangements could be made to provide people with personal support to enable their choices and access to relevant health professionals in the event of a life limiting illness.
The providers arrangements for the oversight and management of the service were effective to ensure the quality and safety of people’s care, continuous learning and ongoing service improvement.
The registered manager met with the legal requirements of their registration.
People received individualised, high quality care, from staff who understood their role and responsibilities.
The provider’s engagement and partnership working strategies took account of people’s equality and rights. This helped to ensure the right care outcomes for people and optimise their care experience.
More information is in the full report.
For more details, please see the full report which can be downloaded by pressing the button below or on the CQC website by pressing the button below